From your FirstClass Desktop (after login) click on the
 “Technology Helpdesk” icon:

Click on the “Workorder Submission” icon:

From the window that appears, click on New Work Order:

The dropdown box on next screen gives several options -
choose "Device Repair - ID known":

On the next screen, you must enter the last four digits of the barcode number of the problem computer into the Inventory ID box. This ID number is found on the left side of all desktops and computer towers on the sticker that indicates “Property of SAU16”. Remember - just enter the last 4 digits:

The next window will display information about the computer.
You must fill out the following information:

1. From Select Contact Name box on left, your name should appear since you signed into FirstClass - select it.

2. From Where is Device box on right, select: On Site

3. Enter a description of the problem into the bottom box - please give the error message if possible or more than "it doesn't work" but technical terms aren't necessary:

Press the <Submit> button when you are ready.

Wait a minute - a box will pop up that says "Work Order Submitted". Press <ok>. You will also receive an e-mail with your work order details.